Frequently Asked Questions
Find answers to the most common questions about bookings, check-in and your stay.
Bookings
How do I make a booking?+
Go to the apartments page, choose your apartment and click 'Book'. You'll be taken to our secure booking system, where you can pick your dates and complete payment.
What's the advantage of booking direct?+
When you book directly on our website you get 20% off with the code DIRECT20 and pay no platform fees. You also deal directly with our local team.
Can I cancel my booking?+
It depends on the rate you choose. With the flexible rate, cancellation is free, with a full refund, up to 14 days before arrival. The non-refundable rate is cheaper but cannot be refunded. The conditions of each rate are always shown before you pay.
Which payment methods do you accept?+
We accept credit/debit cards (Visa, Mastercard), bank transfer and MB Way. Payment is processed securely through our platform.
Check-in & Check-out
What time is check-in?+
Standard check-in is from 3:00 pm. Early check-in may be possible at no extra cost, subject to availability. Just ask us in advance on WhatsApp.
What time is check-out?+
Check-out is by 11:00 am. Late check-out until 2:00 pm is available free of charge, subject to availability.
How does check-in work if I arrive late?+
All our apartments have a key box, so you can check in at any time. You'll receive the code by email and WhatsApp the day before you arrive. Our team is available on WhatsApp every day, from 8 am to 10 pm.
Can I drop off my luggage before check-in?+
Yes, we can store your luggage free of charge. Just arrange it with our team on WhatsApp in advance.
Apartments
Do the apartments have Wi-Fi?+
Yes, all apartments have high-speed Wi-Fi included at no extra cost.
Are the apartments suitable for families with children?+
Yes. Several apartments are particularly well suited to families, with separate bedrooms and a fully equipped kitchen. See each apartment's description for details.
Can I bring my pet?+
Yes. Pets are welcome in all 19 apartments, at no extra cost. We just ask that you let us know when you book and that pets stay off beds and sofas.
What's included in the apartments?+
Bed linen, towels, basic toiletries, a fully equipped kitchen (including coffee machine, toaster and microwave), TV with Netflix and Wi-Fi. Welcome kit included.
Porto & Location
How do I get from the airport to the apartments?+
The easiest way is the metro: Line E (violet) from the airport to Trindade, then Line B (red) to Heroísmo station (a 5-minute walk from the apartments). Total: about 40 minutes.
Is parking available?+
We don't have private parking, but there is free street parking nearby (subject to availability) and paid car parks less than a 10-minute walk away.
What is there to see nearby?+
The Bonfim neighbourhood has excellent restaurants, cafés and local shops. The historic centre, Ribeira, Livraria Lello and Bolhão Market are 15-20 minutes away on foot or by metro.